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HOSTESS TRAINING PAGE

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SYLLABUS

BEFORE DAY1

Be familiar with all cuts of meat. Be Familiar with The Speech. Read your training manual in its entirety. Watch all the videos listed below. ARRIVE PREPARED.

DAY1

Arrive 3:00PM. SERVER Trainer will go over the training manual (up to the red line in the manual) with the trainee (in the allotted time), and review the speech (need not be memorized). Teach setting of tables, proper serving rules i.e., (serve from left and clear from right). Shadow a shift. Come back Day2 with questions.

DAY2

Arrive 3:00PM. Training on the SeatMe reservations system and learning how to answer the phone. Teach to always follow the computer seat assignments unless a customer has a problem with seating area. Then adjust SeatMe and resolve conflicts made do to the change.

DAY3

Arrive 3:00PM. Complete all the SeatMe Reservations System Training and exercises. Work a shift.

 

MATERIALS

DO NOT PRINT the manuals - View and train online

THE MEATS CHART

be familiar with all cuts

THE SPEECH

be familiar with the speech

HOSTESS TRAINING MANUAL

read the book in its entirety before day1 of training

SEATME TRAINING

 

trainer will review this

SEATME EXERCISES

trainer will review this

 

ALL OF OUR MENUS

WINE LIST

COCKTAILS

DESSERTS

LIQUOR

BARMENU

BARCART

 

 

TRAINING VIDEOS

VIEW ALL OF THE FOLLOWING VIDEOS BEFORE DAY 1 of TRAINING

STAFF TRAINING VIDEOS (Mandatory for all staff)

OWNER'S WELCOME

MANAGER'S INTRO

(pending)

OVERVIEW

WINE CELLAR

THE BAR

UNIFORMS STANDARDS

THE ESPRESSO MACHINE
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FOODIE FRIDAY

MARATHON NOT SPRINT

TV COMMERCIAL

ALL VIDEOS ARE PROPERTY OF SAUDADES GROUP LLC AND NOT FOR USE OR DISTRIBUTION WITHOUT WRITTEN PERMISSION